FAQs

We hope this helps answer the most common questions we get asked, but if there's something you still need to know just drop us an email to hello@mrslyonscakery.co.uk

I want to collect my order

We bake all of our cakes from our purpose built bakery at our parent's house, so as you can understand their neighbours really wouldn't appreciate lots of cars collecting, but if you really can't take delivery please contact us at hello@mrslyonscakery.co.uk and we can try to arrange a time you could collect.  

I emailed/messaged but no ones got back to me?

We're sorry! As there's only the two of us now sometimes we can get very busy baking, decorating and delivering. 

Although we aim to get back to messages on a daily basis, at busier times there can be a delay, for which we apologise. Currently we work Tuesday - Saturday.

Sundays and Mondays are our weekend so we very rarely get chance to check messages and emails as we're busy being mums 🥰

So if you messaged on a Saturday afternoon for example we probably wont pick up that message until Tuesday.

Your website says you don't deliver to my area

We're sorry, we've recently changed our delivery radius to include new areas but in turn we've had to cut a few. You may also notice our delivery rates have changed depending on how far you are away from us. We hope you understand we are a small business doing all the deliveries ourselves, and have had to price accordingly. If you're just out of our delivery area radius and would like to enquire if we could deliver just drop us an email and we can check availability.

I want to order but my delivery date isn't on the drop down menu

Sorry! We must either be fully booked that day or on holiday/day off/unavailable. We know that's annoying sorry! We would urge you to consider a date thats close to your desired date as our cakes will stay fresh for up to 3 days after delivery. The only cake we would not advise doing this for, is where fresh cream or fruit is required, as we recommend they are consumed on the day of delivery.

I haven't received an order confirmation?

Please check your junk/spam if you have ordered on our website. If you can't find it there just drop us a quick email to check we've received your order.